New EDP app uses digital assistant to help families manage energy and save money
EDP is set to turn consumption data into personalised energy recommendations and insights through advanced analytics. The new app also allows the company’s more than three million residential customers to manage their entire relationship with EDP energy more easily, all in one place.
EDP Comercial has just launched a new app for residential customers, designed to place integrated household energy management in the palm of their hand. The application uses advanced analytics to help families understand and optimise their consumption, manage contracts, and adopt more efficient habits.
In an increasingly complex energy sector, with growing demand for efficiency and savings, the new EDP app was developed to give customers greater control, autonomy and predictability, transforming consumption data into clear and simple information, with useful alerts and personalised recommendations.
According to the latest data from the National Observatory of Energy Poverty, 699,000 people live in households where energy expenses exceed 10% of income, highlighting the importance of simple solutions that help families save, learn, and shift consumption to more cost‑effective hours.
“Today, families want to better understand how much energy they use, how they use it, and what they can do to spend less. This new app was created to meet that need: to simplify energy management and help households save, without complications. We want to equip our customers with the tools they need to make more informed decisions. Technology must be useful in families’ daily lives — and that is exactly what this app provides,” says Carlos Moreira, Board Member of EDP Comercial.
Through the EDP app, families can also compare their home’s energy performance with similar households and access an energy efficiency label, promoting sustainability and savings.
Home, car, and solar energy in one place
This new version allows customers to manage their full relationship with EDP — viewing and paying bills, submitting meter readings, changing tariffs and contract details, accessing EDP or partner benefits — and managing all contracts with the company, whether electricity, natural gas, electric mobility, solar, or additional services.
Customers with solar panels can also monitor, in real time, the renewable energy they generate and consume, as well as integrate information about storage batteries. Electric vehicle users can manage their charging sessions. The app also enables customers to track consumption patterns over time — by hour, day or month — helping households identify trends and efficiency opportunities. For those on bi‑hourly, tri‑hourly or indexed tariffs, the app clearly shows when energy is cheaper, allowing them to adjust usage of appliances such as washing machines or EV charging.
Greater control and savings
When consumption is significantly higher than usual, the app sends proactive alerts, helping families act before the bill arrives. It also offers comparisons with similar households so each family can assess their energy performance.
The new EDP app uses advanced intelligence and analytics to determine how consumption is distributed across different areas of the home, identifying where the greatest potential for savings and efficiency lies. Through Eddy, the digital energy assistant, EDP customers receive personalised tips that evolve over time as the app learns more about the household’s habits and consumption profile.
“In an increasingly competitive market, differentiation lies in the ability to help customers consume better in a simple way, and to reduce the effort needed to save. That’s why we’ve invested in ensuring that, with the new app, customers receive proactive notifications when consumption deviates from normal patterns, know the best times to use appliances, and can easily see whether a tariff is worthwhile,” adds Carlos Moreira.
The new app strengthens EDP Comercial’s digital strategy at a time when more than 60% of residential customer interactions are already resolved through digital self‑service. The EDP app is now available to all residential customers on the Apple Store and Play Store.
The previous version of the EDP app was recently recognised with the Five Stars Award 2025, granted by consumers, having won four times in the past five years.
Additional data:
NPS (Net Promoter Score: a metric that measures customer loyalty and satisfaction based on a simple question, e.g., “On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?”) 2025: 69
Rating 4.1 on the Apple Store and Google Play Store
Number of users/month: ~500k