Our digital transformation
Digital in our strategy
Digital disruption is happening at an unprecedented speed and scale, changing business models across all industries and forcing companies to adapt to this new reality.
Strategy
Digital projects
Digital culture
Digital goals
By 2025, the objective will involve investing a total of 1 billion euros in digital CAPEX, enabling projects to be implemented in the various areas of development:
- Customer relations: to increase the quality and speed of customer services through robotisation and automation tools;
- Asset & operations management: to increase efficiency through the implementation of predictive maintenance solutions;
- Internal operation: to simplify and digitise the vast majority of processes, such as check-in for meetings and the signing of contracts.
KPI's of 2023
81%
people digital training
77%
predictive maintenance in generation
83%
digitalised processes
81%
customer self-care interactions
Digital projects
Digital projects are mostly oriented toward the optimization of processes and asset management. The adoption of disruptive digital solutions by the business accelerates its digital transformation, boosting performance optimization and value creation for the different stakeholders, by engaging them in the different stages of product development.
As of mid-2020, the current DGU's digital product portfolio of Digital at EDP covers four distinct types, depending on their timeframe and scope, namely:
- Digital boost: integrated and disruptive solutions, which promote significant changes in the organization, processes and ways of working, across entire areas (development >6 months);
- mVP (Minimum Viable Product): solutions, based on Agile methodologies, which deliver a ready-to-use tool with the necessary and sufficient features for the business in a short period of time, and that can be later scaled (3-4 months of development);
- Scale-up: solutions that allow a previously delivered solution to be scale-up with additional features, integrations and/or scope, boosting the adoption and impact of the original solution, as for example in cases of MVP (development < 3 months);
- QuickWin: agile and pragmatic solutions that solve a business problem leveraging standard tools such as Office365, PowerBI, MSTeams, PowerAutomate, or new ways of working such as Virtual Communities, Design Thinking (development <1 month).
In 2022, EDP focused on delivering solutions more globally, across the Group's different businesses and geographies, leveraging synergies, opportunities and efficiency, having delivered more than 100 digital products to the business during that year.
Our digital products
Highlights
Digital4Vega
Trading decisions tool
Documents & Files Security
Due Diligence automation
EDP Y.E.S. (You Empower Society)
Analysis of proximity of fires to power lines
Customer Communications' Centralized Management
Fleet Management Tool
Digital4Vega
A solution that uses artificial intelligence to predict the growth of vegetation near the power grid, supporting the identification of necessary interventions.
Trading decisions tool
Analytical models to support the decision-making of renewable energy traders in scenarios of uncertainty or volatility, reducing the associated risk.
Documents & Files Security
Cataloguing, cleaning, and migration of ~120TB of files to the cloud, enhancing security and greater employee productivity.
Due Diligence automation
Automation of the Due Diligence process, ensuring compliance with the procedure established by EDP.
EDP Y.E.S. (You Empower Society)
Website for the presentation of all the Group's social investment projects and respective content management.
Analysis of proximity of fires to power lines
Solution for monitoring fires near power lines, triggering the dispatch of a team to the field to assess/prevent damage to assets and the population.
Customer Communications' Centralized Management
Application for centralized management of communication templates with customers and massive management of changes, ensuring clearer and more effective communication with customers.
Fleet Management Tool
A mobile application that allows employees to book service vehicles, including the possibility to "offer a ride", reducing the environmental impact of corporate travel.
Projects/MVPs
Companies & clients
Client solutions, shared services and corporate centre
EV.Charge
MiVē
AURA
E-Connection Journey
Instant Customer Feedback
Click2Call
Analytics @ fleet
Digital Signature
Pension Plan's Control Committee Plan
EV.Charge
EV.Charge is a digital platform, dedicated to condominium managers, which allows them to manage the charging of electric cars according to their needs.
MiVē
MiVē is a service that responds to the challenges imposed by a more global and efficient management of electric mobility.
The goal is to solve three key points related to vehicle home charging, optimization and lower costs to recharge outside the home, and assistance in travel and daily use.
AURA
AURA is a one-of-its-kind tool with the main goal to provide a clear and reliable picture of the status and progress of each construction phase.
Its data analysis can be used cross-sectionally to compare the evolution of different projects, enabling creating a model that also makes it possible to prevent setbacks and identify deviations from what is contractually established in each case.
E-Connection Journey
E-Connection Journey is an easy and simple process for network connecting. Built to simulate the costs associated with a new network connection, using as base the information provided by the Client.
This process is included in E REDES website and enables the client to have immediate visibility of the complexity and costs of developing a new network, before formalizing the PLR.
Instant Customer Feedback
Instant Customer Feedback is a token generation solution, that enables the client to to know the state of his/hers PLR (network connection request) through a web page, as well as other information related to the process.
Click2Call
Click2Call is a virtual meeting solution to talk with clients, in which every digital channel used to communicate with clients are integrated.
The platform also matches identified problems with available and capable internal resources, while automating the collection of relevant information from every system, prior to the meeting.
Analytics @ fleet
Analytics @ fleet enables a financial and operational analysis of all data related to fleet management, allowing predictive analysis on critical issues such as workshop maintenance costs, tires, glass repairs, among others.
Digital Signature
Partnering with DigitalSign, DGU brought to life the Corporate Digital Signature Platform (for signing documents without the need for prior approval) and streamlined the digital signature integration into the Decision platform.
It is also possible to digitally sign documents through Adobe Acrobat Reader/Autenticação.gov, using the digital signature inherent to the Portuguese Citizen's Card).
Pension Plan's Control Committee Plan
Pension Plan's Control Committee Plan is an electronic voting solution, which reduced in-person voting to only 5% of voters.
Business
Field services, generation, networks and renewables
Strategic Reserve Management Platform
Robotize IMC
PIX
Skipper App
Plant Noise Mapping
Analytics4Assets
Smart Grid QS
Data Driven Outage Detection
Grid Mapping Improvements
Mobility
Power Curve Analysis based on I-Spin Data & AI
Strategic Reserve Management Platform
Strategic Reserve Management Platform is an OutSystems application that centralizes the management of E-REDES’ strategic stock reserve.
A single source of truth for the reserve equipment, facilitating the stock management and the agility in responding to occurrences on the field.
Robotize IMC
Robotize IMC is a web app interface for direct communication between field teams and the Hemera system, with a dashboard for tracking alarms, an automated reporting process, and a chatbot for communication.
PIX
Available 24h/7, this solution responds directly to the challenges of digitalization of EDP customers and internal challenges.
With greater agility and speed in accessing financial resources it allows to reduce the costs of banking operations under the company's responsibility.
Skipper App
Skipper is an EDP Produção mobile app that provides data on energy production in Portugal, Spain, and Brazil.
Plant Noise Mapping
Plant Noise Mapping is a web graphical simulator with integrated analytics showing the predicted noise based on operational conditions and on weather forecasts and suggesting optimal process conditions patterns for the unit configuration.
Analytics4Assets
Analytics4Assets emerged to address the identified challenges related to Technical Asset Management. Its main objective is to gain advanced knowledge of assets’ behavior over time, maximizing their value and life.
Smart Grid QS
Smart Grid QS is an operational PowerBI dashboards to validate customer downtime where algorithms are used to correlate several separate data sources (outage and commercial information).
With Quality-of-Service events of energy boxes to provide, justify and validate affected customer downtime.
Data Driven Outage Detection
Data Driven Outage Detection is an object Detection Algorithm through Deep Learning that automatically detect damage in distribution cabinets.
Visual proof of damage, through photos sent by customers, partners or technicians, is then directed to E-REDES which is responsible for its maintenance.
Grid Mapping Improvements
Grid Mapping Improvements is a set of algorithms standardized and improved for E-REDES that aim to detect inconsistencies between systems that characterize the electric network (SYSgird, SIT, among others).
Mobility
EDPR Mobility project came to life to ensure an effective registration of asset interventions performed in real-time.
It increased the mobility of the technical team on location, made the data reporting and analysis more agile and precise, and improved the global operations of the maintenance teams making the asset management, providing a more stable network.
Power Curve Analysis based on I-Spin Data & AI
Power Curve Analysis based on I-Spin Data & AI is a machine learning model to derive free stream wind speed from iSpin and SCADA and test in a different wind farm.
EDP Digital Factory
Located at EDP headquarters in Lisbon, this space was designed to help employees co-create, prototype, observe, discuss, share, develop, and think. EDP Digital Factory is the place where the company's various business areas and regions converge and also the first step towards creating a digital ecosystem and implementing the new paradigm that EDP intends to embrace. It is a space that reflects the new EDP.
Digital with Purpose movement
In 2021, EDP received the DWP movement’s seal of commitment. The movement consists of more than 40 leading technology companies and its main objective is the promotion and advancement of the technology industry, aligned with sustainable practices and calling on governments and policy makers to accelerate fulfilment of the sustainability goals by 2030.
We innovate to ensure a better future for all
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